Support Manager
We are looking for a detail-oriented and empathetic support manager to join our team. As a support manager, your role will be crucial in ensuring a smooth and enjoyable experience for our users on the platform. Our support philosophy prioritizes authentic human interaction, making it especially appealing for professionals who thrive on empathetic customer communication. Join us in shaping the future of education with impeccable support.
Primary Responsibilities:
- Engage users with swift and empathetic responses via Zendesk;
- Report and track software bugs to the development team;
- Collaborate with core and content teams, driving enhancements based on users' feedback;
- Maintain and update our knowledge base to provide users with accurate information.
Requirements:
- Proven experience in the EdTech field, whether as a support specialist, tester, or in a related capacity;
- Proficiency in English at least at Intermediate level (B1+);
- Fundamental knowledge of any programming language, supported by certification;
- Exceptional soft skills such as empathy, politeness, approachability, creative problem-solving, adaptability, teamwork, adept management of extensive information, and structured logical thinking;
- A strong desire for continuous professional development and growth.
We offer
- Work with a global IT product in the EdTech field with the perspective of fast growth;
- Completely remote, flexible work format without micromanagement;
- Perks after the probation period: corporate budget (for health insurance, education, technical equipment) and unlimited paid vacations.
We are always glad to meet new people!
To apply for the opening, send your CV to join@hyperskill.org with the job title in the subject line.
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